Privacy Policy
Last updated: February 15, 2025
At hyperproflux, we handle your personal information with care and respect. This policy explains what we collect, why we need it, and how we protect it. We've written this in plain language because privacy matters shouldn't require a law degree to understand.
Information We Collect
When you work with us on corporate event planning, we need certain information to deliver the service you're paying for. Here's what we typically gather:
Information You Give Us Directly
- Contact details (name, email, phone number, business address)
- Company information and role within your organization
- Event preferences, budget ranges, and specific requirements
- Dietary restrictions, accessibility needs, and guest information
- Payment and billing information for transactions
- Communications you send us through email, forms, or phone calls
Information We Collect Automatically
Our website gathers basic technical data to function properly and improve your experience:
- Browser type, device information, and operating system
- IP address and general location data (city/region level)
- Pages visited, time spent, and navigation patterns
- Referring websites and search terms used to find us
We use standard cookies and similar technologies. You can control these through your browser settings, though some site features might not work as smoothly if you disable them.
How We Use Your Information
We're not in the business of hoarding data. Everything we collect serves a specific purpose:
| Purpose | What This Means |
|---|---|
| Service Delivery | Planning and executing your events, coordinating with vendors, managing logistics |
| Communication | Responding to inquiries, providing updates, sending event-related information |
| Payment Processing | Handling transactions, sending invoices, maintaining financial records |
| Service Improvement | Understanding what works well and what needs refinement in our processes |
| Legal Compliance | Meeting tax obligations, maintaining business records as required by Taiwan law |
Marketing Communications
We might occasionally send you information about our services or industry insights. You can opt out anytime by clicking the unsubscribe link in our emails or contacting us directly. We won't take it personally.
Who We Share Information With
We don't sell your data. Period. But running a professional event planning business means working with partners who help us deliver what you need:
Event Vendors and Suppliers
Venues, caterers, decorators, entertainment providers, and other service providers need relevant details to do their part. We only share what's necessary for each specific service.
Payment Processors
Financial transactions go through secure third-party payment systems. They handle card information according to international payment security standards.
Technology Service Providers
We use cloud hosting, email services, and project management tools. These providers access data only to maintain the systems we rely on.
Legal Requirements
If Taiwan authorities request information through proper legal channels, or if we need to protect our rights or others' safety, we'll share what's legally required.
All third parties we work with are bound by confidentiality agreements and data protection requirements.
Your Rights and Control
Your information belongs to you. Taiwan's Personal Data Protection Act gives you several rights, and we respect each one:
Access Your Data
Request a copy of the personal information we hold about you. We'll provide it in a readable format within 30 days.
Correct Inaccuracies
If something's wrong or outdated, let us know. We'll update it promptly.
Request Deletion
Ask us to delete your information when it's no longer needed for the original purpose (subject to legal retention requirements).
Limit Processing
Request that we stop using your data for certain purposes while keeping it on file.
Data Portability
Get your information in a format you can transfer to another service provider.
Withdraw Consent
Change your mind about marketing communications or optional data uses anytime.
To exercise any of these rights, email us at help@hyperproflux.com with your request. We'll verify your identity and respond within the timeframes required by law.
How We Protect Your Information
Security isn't just about technology—it's about culture and process. Here's what we do:
- Encrypted data transmission using industry-standard SSL/TLS protocols
- Secure servers with regular security updates and monitoring
- Access controls that limit who can view sensitive information
- Regular backups stored in secure, encrypted environments
- Staff training on data protection and confidentiality
- Vendor security assessments before sharing any client data
No system is completely bulletproof. If we ever experience a data breach that affects your information, we'll notify you and relevant authorities as required by Taiwan law.
Data Retention
We keep your information only as long as needed. Here's our general approach:
Active Client Relationships
While we're working together and for a reasonable period afterward to handle any follow-up needs or questions.
Financial Records
Tax and accounting regulations in Taiwan require us to maintain transaction records for seven years.
Marketing Lists
Until you unsubscribe or if you haven't engaged with our communications for three years.
Website Analytics
Aggregate data retained indefinitely, but individual session data expires after 26 months.
When retention periods end, we securely delete or anonymize your information so it can't be traced back to you.
International Data Transfers
We primarily operate within Taiwan, but some of our technology providers have servers in other countries. When your information leaves Taiwan, we ensure:
- Transfer mechanisms comply with Taiwan's Personal Data Protection Act
- Receiving parties maintain adequate data protection standards
- Contractual safeguards protect your information according to Taiwan law
Most of our infrastructure partners operate in jurisdictions with strong data protection frameworks (European Union, United States with Privacy Shield equivalents, or similar).
Children's Privacy
Our services target businesses and adult professionals. We don't knowingly collect information from anyone under 18 years old. If we discover we've inadvertently gathered data from a minor, we'll delete it immediately.
Changes to This Policy
We review and update this policy when our practices change or legal requirements shift. When we make significant changes, we'll notify active clients by email and update the date at the top of this page.
Continuing to use our services after changes take effect means you accept the updated terms. If you disagree with modifications, contact us to discuss your concerns or end the relationship.
Cookies and Tracking Technologies
We use cookies to remember your preferences and understand how people use our site. Here's the breakdown:
Essential Cookies
These make the website function properly. They handle things like form submissions and session management. You can't really disable these without breaking the site.
Analytics Cookies
These help us see which pages get visited, where people get stuck, and what content resonates. We use this to improve the site experience. Data is aggregated and anonymized.
Preference Cookies
These remember your choices like language preferences or form data you've entered.
Most browsers let you control cookies through settings. Check your browser's help section for specific instructions.
Taiwan-Specific Provisions
As a Taiwan-based business, we follow the Personal Data Protection Act (PDPA). This means:
- We process your data lawfully based on contract performance, legal obligations, or legitimate business interests
- You can file complaints with Taiwan's National Development Council if you believe we've mishandled your information
- We maintain records of data processing activities as required by Taiwan regulators
- Cross-border data transfers follow PDPA guidelines and restrictions
- We conduct impact assessments for activities involving sensitive data
Taiwan law gives you strong protections. If you have concerns about how we handle your information, contact us first so we can address them directly.
Questions or Concerns?
If something in this policy isn't clear, or you want to discuss how we handle your specific information, we're here to talk.
Email: help@hyperproflux.com
Phone: +886 975 252 254
Address: 4F, No. 28, Lane 174, Section 2, Bade Road, Zhongshan District, Taipei City 104, Taiwan